HydraHydra

Turn customers into regulars.

Know who’s new, who keeps coming back, and who you haven’t seen in a while. Turn that understanding into thoughtful rewards and timely follow-ups.

Illustrative scene of a café owner and a returning customer catching up across the counter.
HydraHydra
Visit recorded

Thandi’s back.

Northside Coffee

6 visits

Ways to use Hydra

What could that look like for your business?

Give people a reason to return, share a timely request, or recognise someone who took part.

Encourage another visit

01

Give the next visit a goal.

Choose a visit goal and a reward. Your team records qualifying visits, and Hydra issues the reward when a member reaches the goal.

How it happens

  1. 1Choose a goal
  2. 2Record visits
  3. 3Issue the reward
Automatic rewardCampaigns

Grow your reputation

02

Ask while the visit is fresh.

After a visit, choose eligible members and ask them to share their experience in a Google review.

How it happens

  1. 1See recent visits
  2. 2Choose members
  3. 3Send your request
Chosen messageMessaging

Reward participation

03

Make a promotion prize personal.

Choose a winner from your promotion, then send that member a voucher.

How it happens

  1. 1Run your promotion
  2. 2Choose a winner
  3. 3Send a voucher
Chosen voucherRewards
Illustrative café owner checking her phone while her team works nearby.

Hydra Merchant

Northside Coffee

Thandi's visitRecorded

Hydra Merchant for iOS and Android

See who came back from your phone.

Review customer activity and campaign progress on iPhone or Android with Hydra Merchant.

Give them something worth coming back for.

From a coffee on you to gift vouchers from participating retailers, make the reward part of the reason they return.

Illustrative still life of a cappuccino in a white ceramic cup and saucer, an example of a business reward.

Rewards from your business.

Set a goal and choose the reward.

Illustrative still life of unbranded running shoes, an exercise mat and a water bottle, showing sport and leisure reward possibilities.
Sportsmans Warehouse

Gift voucher

Gifts from participating retailers.

Eligible points can become retailer gift vouchers.

Participating gift-voucher retailers

Showing all 12 participating gift-voucher retailers.

  • Pick n Pay
  • Dis-Chem
  • Nando’s
  • Vida e caffe
  • Bootlegger
  • Kauai
  • Nike
  • Cape Union Mart
  • Sportsmans Warehouse
  • Footgear
  • iStore
  • Hamleys

And more to explore.

They join your business. You recognise the return.

Customers can join through your QR or join link. Your team can recognise returning members and record qualifying visits.

No member app required.

Customer holding a phone while speaking with a staff member at a wellness studio reception.

See Hydra at work in your business.

Walk through joining, rewards and customer follow-up with our team.

Request a demo

Before you get started

How do we get started?

Request a demo and tell us about your business. We’ll walk through how your customers join, what you want to reward, and the setup you need.

Can we choose what to reward?

Yes. You choose the audience, goal and reward for each campaign, from a welcome gift to a reward for repeat visits. You activate the campaigns you want to run.

What do our staff need to do?

Your team records qualifying visits, and active campaigns track progress toward the rewards you set.

Do customers need to download an app?

No. Customers can join your business through its QR or join link.

Do we need WhatsApp to use Hydra?

No. Customers can join through your QR or join link, and your team can record visits. Messaging can be connected when you need it.

Can customers choose a retailer gift?

Eligible points can be exchanged for gift vouchers from participating retailers. The available retailers, voucher values and points required can vary.